Location

Detroit, MI

Overview

5+ years account management experience. Reports to Director of Client Services.

The Moncur Client Service department sets client expectations and then exceeds them. They do this by understanding the client’s goals and working with both the client and the internal team to accomplish those goals, on time, on budget and with excellence.

At Moncur, we value integrity, innovation and intelligence and working here, you'll find an energetic, fast-paced setting that develops and promotes motivated, talented, individuals who demonstrate initiative. Moncur team members take great pride in delighting clients. Our work environment is dynamic, innovative and entrepreneurial. We have a results-oriented culture that demands astuteness, teamwork and follow-through.

The Account Executive serves as the primary contact, chief advocate and fiduciary for all of their accounts. They will work independently with minimal supervision, which requires strategic thinking, clear communication, and a sharp eye for detail. The Account Executive coordinates all meetings (both internal and external), and coordinates with the creative and technology teams to present creative work and marketing strategies to clients, ensure budgets and timelines are met and ensure the satisfaction, retention and expansion of accounts assigned to them.

Related search terms: Senior Account Executive, Account Manager, Account Director, Account Coordinator, Business Manager, Brand Manager, Brand Director, Marketing Manager, Marketing Director, Client Services Manager

Requirements

  • Meticulous attention to detail
  • An excellent communicator (both written & verbal)
  • Ability to manage multiple projects and deadlines at once
  • Effectively balance the dual expectations of your clients and the agency
  • Exudes passion, creativity and enthusiasm about the work being performed
  • Completely familiar with branding/advertising, web technologies, PR and social media
  • The inclination to learn more. About everything. Always.
  • Agency experience is an absolute requirement.

Responsibilities

  • Manage the agency’s day-to-day relationships, projects, budgets and timelines with multiple key clients
  • Understand and clearly communicate client expectations to the internal team
  • Facilitate communications between the client and internal team
  • Keep clients properly informed on the project and budget status at all times
  • Identify and facilitate organic growth opportunities with existing clients
  • Works with others on the Client Services team to execute on the growth and retention strategy and works to meet sales goals
  • Proactively identifies potential issues and risks, escalating them where appropriate
  • Able to create and deliver presentations and proposals
  • Effectively and efficiently facilitate and run client and team meetings
  • Consistently deliver a beautiful client experience

To apply, please send your cover letter and resume. Submissions without both of these things will not be considered. Thank you!

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